FAQ

Q. What is the minimum transaction amount?

A. The minimum transaction we can process is £1,000. There is no maximum.

Q. What currencies can we send?

A. The Swift Fox Dealing service allows you to buy and sell all the World's major currency pairs. Click here to see the available currency trade list.

Q. How does it work?

A. Once you register and your account is approved, you can order funds in advance, upload your beneficiaries and make same day payments anywhere in the world. See the process here.

Q. What types of transactions can we undertake?

A. Spot, Forward and Market Order transactions are all available. Please discuss your needs with your personal dealer who will explain the best option for your requirements.

Q. How does Swift Fox make any money?

A. Like your high street bank we make our money in the difference between our buy and sell prices i.e. the spread. Unlike your bank, we don't load on extra charges. We also have much lower overheads and buy huge volumes of currency each year, so we can pass these extra savings on to you.

Q. Is our money safe with Swift Fox?

A. Yes! Swift Fox is a trading name of The Currency Cloud Ltd who is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 and the Payment Services Regulations for the issuing of electronic money and the provision of payment services with FCA register number 900199. The Currency Cloud Ltd is registered with the UK Data Protection Act Registration Number Z1550331.

Q. How do we keep track of payments?

A. Our secure and convenient online payments service ensures you're able to process international payments with ease in a controlled and cost effective manner. You can manage your account 24/7 online, wherever you are in the World. You can set up multi-beneficiary payment templates and settlement instructions. You can prepare individual or bulk payments for authorisation, approve payments and keep track of all transactions. And, of course, your personal dealer is always ready to offer support and answer queries.

Q. What is the 'BEST PRICE PROMISE'?

A. The 'BEST PRICE PROMISE' is a guarantee by Swift Fox that we will beat any genuine like for like price. As brilliant and transparent as our technology is, no one would use it unless they were sure of receiving the best rates on every transfer.